I have no clue why this would happen since I have had the same account since opening it and have NEVER ONCE changed my name or used a fake name.
THEN it proceeds to tell me I can receive a text to the mobile number on my account...BUT as you may recall I am in CHINA!!!! So I can not get text messages to that number, nor does it give me the option of putting in another number where I can get messages. NO OTHER OPTIONS shown just the help button.
After going from page to page and trying to figure it out I found the submit your photo ID. I was freaked out about it but after searching the internet I realized I wasn't the only one having this problem. So I uploaded the only ID I had on my computer, my passport. Then I received this email.
To which I replied a polite(kind of) email asking what the hell happened and why there is no explanation or way to contact a live person. Then I sent another copy of my passport.
That was on Monday. Its now Thursday evening(where I am) and I have not yet received another email or have access to my account.
I know to most people who are "over" Facebook this is stupid BUT my laptop broke down last January and every single picture that was on FB dated before January is GONE unless they give me back access to my account. GONE!!! That is not ok. I can open a new account, its annoying but I can do it. I just want my damn photos so that they are not lost to me for good because of some stupid glitch in the Facebook system.
After reading a lot of different posts about this I have taken to uploading my photo ID numerous times(going on 20 now) over the last 24 hours and will continue to do so until I get some kind of response either way.
WISH ME LUCK!
If this has happened to you please give me tips on how to fix it!!